Known Issues

The app doesn't work while in the background (iOS)

Please make sure the "Background Mode" option is enabled from the last tab of the app. If it still doesn't work, please try to reboot your device.

The app doesn't work while in the background (Huawei)

Actually that’s a well known issue on Huawei smartphones . They automatically stop some apps while they run in the background...

Please follow this guide: https://www.digitalcitizen.life/stop-huawei-from-closing-apps-when-you-lock-screen

If you still have issues, please visit this website: https://dontkillmyapp.com

The app doesn't work while in the background (Android)

Some phone manufacturers add mechanisms to kill background apps, please visit this website to learn more: https://dontkillmyapp.com

The app only controls some Nanoleaf panels (or none of them)

Please check that your Nanoleaf device is up to date from the Nanoleaf official app (More -> Settings -> Firmware Updates)